CWD / DEX
Chad
Doty
Digital Employee Experience · Identity Security · Agentic AI

Enterprise IT executive with 20 years at scale — transforming reactive IT organizations into proactive, AI-driven experience platforms. $30M portfolio. 48K+ endpoints. Measurable outcomes.

Let's Talk →
Minnesota · Available for Fractional, Advisory & VP/Sr. Director Roles
Chad Doty
$30M
Global Portfolio
48K
Endpoints
25%
Ticket Reduction
20yr
At Scale
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About

Where Technical Depth Meets Business Impact

I'm a Senior Director / VP-level IT executive with two decades of experience building and scaling enterprise technology platforms at Ecolab — a $16B global company operating in 170 countries. My career spans the full IT stack, from security architecture and identity infrastructure to endpoint engineering and the emerging discipline of Digital Employee Experience.

My current focus sits at the intersection of DEX and agentic AI: using platforms like Nexthink, Microsoft Copilot, and Azure Foundry to create IT environments that self-diagnose, self-heal, and proactively serve employees before they submit a ticket. I've lived this transformation from concept to 48,000-endpoint production scale.

I work at the executive level — translating board-level strategy into durable technical architecture — while staying close enough to the platform to know when the telemetry is lying.

  • Digital Employee Experience (DEX)
  • Nexthink · Client Observability
  • Microsoft Copilot / AI Governance
  • Identity & Access Management
  • Entra ID · Okta · SailPoint
  • BeyondTrust PAM · Zero Trust
  • M&A Integration · Day-1 Onboarding
  • Intune · JAMF · Endpoint Mgmt
  • Fractional IT Leadership
  • CISSP · Azure AI-900
Proven Impact

Results That Speak for Themselves

25% YoY
Global ticket volume reduction after deploying Nexthink for real-time telemetry and automated root-cause detection across 48,000+ endpoints.
$1M+
Annual licensing savings from orchestrating the Okta → Azure AD migration, while simultaneously hardening Zero Trust posture with Conditional Access.
2,500/mo
Automated remote resolutions monthly via Nexthink client-observability — shifting support from reactive ticketing to proactive DEX management at global scale.
$6M / 6mo
Secured C-Suite approval and delivered Microsoft Copilot enterprise-wide six months ahead of schedule, achieving a 20% uplift in DEX metrics within year one.
$750K
Annual OpEx savings from a security stack architectural audit — eliminating redundant platforms and improving enterprise system performance.
6+ / Year
Global M&A integrations led annually — Day-1 onboarding for M365 and Island.io, eliminating hardware provisioning bottlenecks for transitioning teams.
Services

How I Can Help

01
Fractional DEX Leadership
VP/Director-level embedded leadership for organizations standing up or maturing a DEX practice. Strategy, tooling, team coaching, and executive reporting — without the full-time headcount.
Fractional
02
Nexthink Program Design
Platform deployment, data model architecture, campaign strategy, and automated remediation workflow design. Shift your support model from reactive ticketing to proactive experience management.
Implementation
03
AI Governance & Copilot Rollout
End-to-end Microsoft Copilot deployment: OCM, governance frameworks, Power Platform controls, SharePoint and GitHub Enterprise policy — responsible adoption at enterprise scale.
AI Strategy
04
Identity Modernization
IAM strategy and execution across Entra ID, Okta, SailPoint, and BeyondTrust PAM. Zero-trust architecture, CIAM, IGA/JML automation, and audit-ready governance.
Identity
05
M&A IT Integration
Day-1 playbooks, identity onboarding, device provisioning, and DEX integration for acquisitions. Built from experience leading 6+ global integrations annually.
M&A
06
IT Organization Assessment
Operating model design, platform rationalization, and vendor strategy for IT leaders navigating scale, consolidation, or the shift to experience-first delivery.
Advisory
Approach

How I Work

01
Outcomes Over Outputs
I measure success by what moves: ticket deflection rates, MTTR, experience score deltas, licensing spend eliminated. Not slide decks delivered.
02
Quantitative Goals, Measurable Results
Every engagement translates qualitative objectives into platform-driven, auditable outcomes. If it can't be measured, the architecture isn't done yet.
03
Executive Alignment Without the Jargon
I've earned C-Suite approval for $6M+ programs. I know how to frame technical investment in business terms — and how to hold the room when the CFO asks hard questions.
04
Build Durable Capability
My goal is to make myself unnecessary. Engagements are designed to mature your team, transfer knowledge, and leave lasting operating capacity — not dependency.
Contact

Ready to talk?

Available for fractional DEX leadership, advisory engagements, and select VP/Senior Director opportunities in DEX, EUC, and enterprise IT platform leadership.